New release received from West Capital Card occasion to explain some points regarding delays in the arrival card and some points of clarification regarding the recharge card capital west, where it mentions a temporary delay in the recharge due to reasons that have nothing to do with macro or west forex capital.
The statement received is as follows:
Dear Customer:
We greatly appreciate your support and cooperation in this process of integration of payment gateway ForexMacro.
Then discuss some points of interest:
Recharge Card:
We recall that the daily limit is 2500 USD and the system does not overcome it. Also, remember to always keep your account with a minimum of 16 USD (equivalent to 10 €) maintenance. Attempting to Reload an amount that does not include this limit, the system will throw error.
In addition to this, the refills are experiencing a delay, by the modification of the correspondent banks. But soon will be standard with a structure much stronger.
Bank Transfer
We have gone through a period of additions of accounts worldwide, leading to some delays in transfers.
Also, these new accounts represent new conditions for bank transfers.
-They continue to be FREE by WEST (only pay the costs of SWIFT – banks, brokers-)
-The minimum transferred to another bank, will be 1000 USD (the system will not allow transfers under that amount).
-The time of their execution will be within 72-96 hours (it should be clear that this is the time of issuance of the transfer on our part and not come from the same. The times may be extended by the Banks Intermediaries and beneficiary banks)
The new coordinates for the receipt of money will be available shortly on the link:
Http://www.westcapitalcard.com/documentos/Coordenadas.pdf
Sending Card:
Sending cards is still functional and timing.
Some customers have experienced delays with the method of post. I mentioned that unfortunately, this kind of send have tracking numbers and can not mediate to know the status of the same (if DHL).
Although the time that we mention is E 15 working days we can not guarantee trace. We know that DHL is more expensive, but we recommend to use that option.
It is also vital to meet the step by step so that the process is correct:
The link to the guide step by step is: http://www.westcapitalcard.com/pasoapaso
We note that most claims of non-arrival of card are not complete these steps.
Documents:
It’s getting a re-check documents for those with any error or omission (the official email for this is notificaciones@westcapitalcard.com). Please can fill orders promptly. We recall that all documentation must be notarized.
Enable alternate addresses for the physical delivery of them in South America soon.
Support
We repeat that the MEDIA will not answer queries that are covered in our guides. Is consulted repeatedly by the non-response basic issues explained in detail in the tutorials.
Reattach the links for reading:
Http://www.westcapitalcard.com/documentos/guia.pdf
Http://www.westcapitalcard.com/pasoapaso
Http://www.westcapitalcard.com/documentos/costos.pdf
Http://www.westcapitalcard.com/documentos/GuiaRetiros.pdf
Http://www.westcapitalcard.com/documentos/mastercardguiaform.pdf
Also we will add our support call center, to conduct telephone consultations. The numbers soon enabled to do so.
We appreciate the messages of congratulations and encouragement in the work, as well as showing patience in periods of change like this.
We look forward to the successes and close an excellent 2009, expecting a 2010 lot better.
West Capital Team Card
